Complaint Procedure

Gloucestershire Airport works hard to minimize disturbance to local residents. Our neighbourhood protection policies include strict noise abatement procedures, which we regularly remind our home-based operators to follow.

If you wish to complain about an operational noise or other disturbance issue, we operate a formal complaints procedure. You may make a complaint by:

Telephone report
Personal visit
Letter
Electronically - Click to log a complaint

Telephone reports or personal visits

All complaints received by telephone or personal visit are recorded by our reception staff in the complaints register.

If a response is requested, details are passed to the Airport Director who will telephone you at the earliest opportunity. In the absence of the Airport Director, the Commercial Director or Operations Manager will respond.

Letters

All letters of complaint received are directed to the Airport Director. The circumstances of the complaint are investigated in full and a written response supplied, providing a detailed account of the findings.

In the absence of the Airport Director, the complaint is handled by the Commercial Director or Operations Manager.

What else happens to my complaint?

All complaints are maintained on file. At the end of each month, the records are analyzed and the results used to:

Identify overall trends and investigate ways of mitigating problems by changing operational procedures;
Provide bi-monthly reports to Churchdown residents through the Parish Magazine;
Inform the Airport Consultative Committee of complaints received since the last meeting.